Silicon Valley Direct is the result of the natural marriage of technology, customer service and marketing. Due to our strategic location in a historically innovative area, technological advances come naturally. Customer service is a trait we strive to perfect and we constantly look for ways to improve. As marketing and sales efforts find new paths, Silicon Valley Direct is ready to support them.

We've survived economic downturns and thrived on our strong customer relationships. We understand that the dollar needs to stretch a lot further than it used to and we work to find the most efficient and effective solutions that maximize the limitations of your budget. Every project deserves the highest level of attention, no matter the size of the company nor the size of the budget.

We care about your projects as much as you do and we'll go out of our way to prove it. In fact, we think of ourselves as an extension of your company, providing a seamless integration of fulfillment services the way you expect it to be.

Unique Solutions for Unique Situations
We're not order-takers. We apply our experience and innovation to your unique project to arrive at the best possible solution. Our logo speaks volumes about our business. The variation of circles is representative of how we perceive the assortment of client types as well as their project goals. This is not a cookie-cutter business. Each client has unique needs, goals and limitations and we meet those challenges with unique solutions, custom-fit to produce the best results possible. Customer care is our top priority and we place great emphasis on making sure each and every customer is treated like our only customer.

Time is On Our Side
When you visit our facility, you might expect a buzz of activity, with people rushing around, shouting, and stressing-out over impending deadlines, but you may be surprised at how quiet it is. We have a very deliberate methodology that removes the hectic atmosphere present in some other fulfillment environments. Because we have excellent inventory and prioritization controls, we can easily and efficiently manage any deadline, no matter the volume.

Nine Promises We Intend to Keep
Our only goal is to build and maintain long-term partnerships with our clients. In order to accomplish our goal, we want to make you some promises.

1. We promise to listen to you. Understanding your goals and expectations is where we start every job. We are not in the business of disappointment.
2. We promise to find a solution that best fits your needs. Your needs are unique and deserve a unique solution, custom-fit to achieve the best results possible.
3. We promise to do what we say we're going to do. If changes need to be made in order to better the outcome of your project, we'll let you know beforehand.
4. We promise to do the best job possible. Our quality control procedures and make-it-right attitude prevent costly mistakes and inefficiencies.
5. We promise to keep you in the loop. Not only will we keep you apprised of the status of your project, but you will have 24/7 access to any information regarding any of your projects via Remote Control, our online data management system.
6. We promise to earn your trust. Our success depends entirely on our relationships with our customers.
7. We promise to be flexible. Because every project is unique, rigidity in procedures may lead to flaws in how we work on your project. Each project deserves a unique solution, adapted to meet its specific needs.
8. We promise to keep learning. Ongoing innovation in both our technologies as well our overall approach ensures our fresh perspective.
9. We promise to be proactive. We anticipate problems before they happen. If we discover something in your order that seems to conflict with the success of your project, we'll let you know and do our best to rectify the problem and come up with the perfect solution.